Knowledge Base EMPTY


  • Used Zammad version: 5.0.x
  • Used Zammad installation type: (source, package, docker-compose, …)
  • Operating system: Debian 9.6
  • Browser + version: Google Chrome, Firefox

Expected behavior:

  • I wanted to add a second Language to our Knowledge Base, so the link to the public Knowledge Base would be https://xxx./help/de-de

Actual behavior:

Steps to reproduce the behavior:

  • Restored a Backup from 1 day before that happened, but it still is empty…
    I honestly dont know what to do know because even the backup could´nt solve the Problem

You’re talking about de-de but your screenshot shows en-us which has no translations yet.
You have to translate these - see: Knowledge Base — Zammad (for Agents) documentation

I get the point that the entries are not translated.

But no matter which language i chose, all Knowledge Base entries are gone. Even in the standard language we used they are not showing up…

You may be lucky by running zammad run rails r "Cache.clear" if you’re on a package installation.
Hard to tell as you didn’t provide that information.

While we’re at that, please upgrade to Zammad 5.1 as 5.0 is prune to security issues.

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.