While the Knowledgebase it self is structured in a hierarchy. When you want to link a related answer from a ticket it is represented as a flat list, which makes it difficult to understand which knowledgebase article you’re selecting. Especially if you have the same name in the knowledgebase hierarchy with different parent’s. It would be nice if the link related article feature in a ticket allows you to navigate the knowledgebase tree, the same was as with a custom tree field.
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