Issues on Mobile webapp [Zammad 6.0]


  • Used Zammad version: 6.0.0-1686030641.c4fbb542.jammy
  • Used Zammad installation type: package
  • Operating system: Ubuntu Jammy
  • Browser + version: Firefox 113.02

Expected behavior:

  1. If a logo is Wide, it will be squeezed on Mobile Webapp. See screenshot

  1. furthermore, on mobile app always connection underprediction message is shown although app is usable. following are logged. (I have adjusted proxy settings on Nginx as per instructions). could be because server has no FQDN, but I’m not sure.


  • Firefox kann keine Verbindung zu dem Server unter wss:// aufbauen. 2 action_cable.js:197:25

Die Verbindung zu wss:// wurde unterbrochen, während die Seite geladen wurde. action_cable.js:197:25

Zammad Log:

I, [2023-06-07T07:24:20.991306#890-112600] INFO – : Completed 200 OK in 10ms (Views: 0.7ms | ActiveRecord: 0.8ms | Allocations: 8112)
I, [2023-06-07T07:24:21.001714#890-112040] INFO – : Started GET “/cable” for at 2023-06-07 07:24:21 +0200
I, [2023-06-07T07:24:21.003853#890-112040] INFO – : Started GET “/cable/” [WebSocket] for at 2023-06-07 07:24:21 +0200
E, [2023-06-07T07:24:21.003909#890-112040] ERROR – : Request origin not allowed:
E, [2023-06-07T07:24:21.003945#890-112040] ERROR – : Failed to upgrade to WebSocket (REQUEST_METHOD: GET, HTTP_CONNECTION: Upgrade, HTTP_UPGRADE: websocket)
I, [2023-06-07T07:24:21.003986#890-112040] INFO – : Finished “/cable/” [WebSocket] for at 2023-06-07 07:24:21 +0200

Steps to reproduce the behavior:

  • reload mobile page

Why is it trying to connect to your IP instead of a hostname? Do you access your Zammad that way and have an SSL certificate for this IP? If not then I would think your nginx conf is wrong. See this thread

Edit: the logo bug is in our installation too

1 Like

Strange. in my case, helped when I adjusted FQDN under system and then restarted Zammad.
and this is case sensitive, so write everything in small letters

Hey @7qubit :slight_smile:

For the wide logo, I guess, you should create an issue at GitHub.

Thanks :smiley:


Thanks a lot, @7qubit :slight_smile:

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.