Issue with React app and Zammad instance integration: Unable to load form config from server

Hello everyone,

I’m having an issue with my React app and Zammad instance integration, and I was hoping someone could help me out.

Infos:

  • Used Zammad version: 5.4.1
  • Used Zammad installation type: package
  • Operating system: Ubuntu 22.04
  • Browser + version: Chrome, Edge. any browser.

Here’s the situation: I have a Zammad instance running on an EC2 instance. Meanwhile, my React app is running locally on my computer. I’ve added a form component to my React app that should pull configuration data from the Zammad instance.

Expected behavior:

  • The form component should be displayed on my React app, and should pull configuration data from the Zammad instance.

Actual behavior:

  • The form component does not show up on my React app, and I get an error message that says “Unable to load form config from server. Maybe feature is disabled.”

Steps to reproduce the behavior:

  • Load the React app in a browser and navigate to the page with the form component.

Any help or insights would be greatly appreciated. Thank you!

Is the chat channel actually enabled?


Also make sure that all dependencies of the website are solved.
The Zammad chat applet requires jquery 3.6.0 (as of 5.4.1).