Issue: Migrating OTRS 5.x to Zammad 2.9 #2019

[MrGeneration]

Please see this post:

Issue: Migrating OTRS 5.x to Zammad 2.9.0 #2019

Hi @imam32 - I can see from the result of the API endpoint that you have a custom state type: { "ChangeTime": "2016-04-21 15:52:54", "ID": "10", "ValidID": "1", "TypeID": "8", "CreateTime": "2016-04-21 15:52:54", "TypeName": "ready close", "Comment": "own state type Ready to Close", "Name": "ready to close" }, In a regular OTRS there is no StateType called ready close. The import doesn’t know how to handle that and will fail. You have to remove this State and…

The same basically affects you as well.

@imam21

NoMethodError: undefined method id' for nil:NilClass from lib/import/otrs/state.rb:63:in state_type_id’ from lib/import/otrs/state.rb:56:in map' from lib/import/otrs/state.rb:25:in import’ from lib/import/otrs/state.rb:19:in initialize' from lib/import/base_factory.rb:34:in new’ from lib/import/base_factory.rb:34:in create_instance' from lib/import/base_factory.rb:10:in block in import_action’ from lib/import/base_factory.rb:38:in each' from lib/import/base_factory.rb:38:in import_loop’ from lib/import/otrs/state_factory.rb:22:in import_loop' from lib/import/base_factory.rb:7:in import_action’ from lib/import/transaction_factory.rb:10:in block in import' from lib/import/transaction_factory.rb:9:in import’ from lib/import/otrs.rb:146:in import_action' from lib/import/otrs.rb:71:in import’ from lib/import/otrs.rb:160:in updateable_objects' from lib/import/otrs.rb:41:in start’ from (irb):4