Hi,
I am conducting R&D on the Zammad Ticketing System. Currently, I want to add a “Priority” button for customers. I have created a new workflow from the admin panel, but the button has not been added to the customer interface. I have also attached a screenshot of my workflow below. Could you please help me resolve this issue and suggest any other ways to add a “Priority” button for customers?
Regards,
Srinivasan