Is there a way to create predefined replies or comments?

rodrigofarcas · February 13, 2018, 1:56pm

I could not find any way to have predefined responses which can be used by agents during tickets.

Is there a way or this is a feature request?

Thank you!

Achu · February 14, 2018, 6:50am

I think text modules are what you are looking for #manage/text_modules They can be accessible by agents with ::

system · April 16, 2018, 2:50am

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