I currently have Zammad set up with one email account for incoming tickets via mail.
Now I want to filter these emails as far as possible, to automatically assign them to groups.
E.g If the subject contains “Windows” or “Microsoft” it goes into the Microsoft Group. However it seems as I have to set up a new Filter for each keyword, or am I missing something? Ideally, I would just like to separate Keywords by space, semicolon, or whatever, because as of now, I have 10 Filters for one group alone, and it will only get messier in the future.
- Used Zammad version: 4.0.x
- Used Zammad installation type: package
- Operating system: Debian 10
- Browser + version: Chrome v90