Is it possible to define the default note/article public?

Technical assistance
1

We would like to set the default note/article to be Public, and allow Agents to set visibility to internal. Is that possible?

2

Sure thing:
Open any ticket, click on the Settings-Icon within the ticket and change the default type to public. Note that this has to do every agent by himself.

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1 Like
3

@MrGeneration, sorry I am new here. What mean Public and Internal status?

4

Please have a look into the documentation:
https://user-docs.zammad.org/en/latest/basics/service-ticket/follow-up.html

1 Like
5

Why are that global settings and the option to set default “note article public/private” is only possible with the admin role?

6

Because it’s a global setting not a personal one…?

7

“Open any ticket, click on the Settings-Icon within the ticket and change the default type to public. Note that this has to do every agent by himself.”

OK, then you have changed it to a global setting…
Thank you for your quick reply.

8

It’s a faulty statement of mine from over 5 years ago.
I’ve been wrong. That’s all.

The documentation is correct.