Is it possible to define the default note/article public?

We would like to set the default note/article to be Public, and allow Agents to set visibility to internal. Is that possible?

Sure thing:
Open any ticket, click on the Settings-Icon within the ticket and change the default type to public. Note that this has to do every agent by himself.

1 Like

@MrGeneration, sorry I am new here. What mean Public and Internal status?

Please have a look into the documentation:

1 Like