Invalid Credentials

Dear Experts,

How do I solve this problem?

in this configuration it runs smoothly on snipe it and glpi 10 applications.


Hey mmusbir,
well, the error message is clear. Zammad things that your credentials are wrong. This could mean:

  • your credentials are wrong
  • zammad can not reach your ldap server
  • something different

I would recommend trying your credentials from the console with “ldapsearch”. If you can get the expected results from the console with ldapsearch it is clear that it is not a firewall or networking issue.
Afterwards, I would check all zammad logs for more details.

ldapsearch: Invalid credentials (49)

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