Internal Server Error downloading package

Technical assistance
1

Infos:

  • Used Zammad version: 7.0.0
  • Used Zammad installation type: package
  • Operating system: Debian Bookworm

Expected behavior:

  • Updating from 7.0.0 to 7.0.1 with sudo apt upgrade

Actual behavior:

  • Getting “500 Internal Server Error [IP: *** 443]” from dl.packager.io
2

Thanks for the info, we are currently investigating this :slight_smile: (Ticket#10221616)

3

It’s been like this since yesterday for all packages that I have tried

4

Packager still doesn‘t seem to monitor their services in a way that notice such things. It‘s one thing that community users are playing monitoring, but another that paying customers are. :confused:

5

Hi.

packager.io should be fine again.

6

Hi Flo, could you please check the develop channel. That also indicates an issue. Could you please clarify whether the latest package was released one month ago?

7

You should check zammad / zammad / channels / develop

The URL will be different with the next release (like it is already for Debian 13).

I think there will also follow some general information and improvements to make this more visible in the next weeks.

8

Thank you very much, Dominik! It works well.