Integromat Error: 422 Unprocessable Entity

[bidpixel]

Trying to create a ticket via API from Integromat (not sure why this isn’t part of the options for Zammad already in Integromat).

Infos:

• Used Zammad version: 3.6
• Used Zammad installation source: source
• Operating system: Ubuntu
• Browser + version: NA

Expected behavior:

• Success,. ticket created

Actual behavior:

• Error: 422 Unprocessable Entity

Steps to reproduce the behavior:

• Reference: Ticket — Zammad documentation

POST

[
{
“ca”: null,
“qs”: [],
“url”: “https://XXXXX.com/api/v1/tickets”,
“data”: “{“note”:“TestAPI Note”,“group”:“Test”,“title”:“Test API Tecket”,“article”:{“body”:“TestAPI Body”,“type”:“text/plain”,“subject”:“TestAPI Subject”},“customer":"XXX@XXX.com”}”,
“gzip”: true,
“method”: “post”,
“headers”: [
{
“name”: “Authorization”,
“value”: “Token token=XXXXXXX”
}
],
“timeout”: null,
“authPass”: null,
“authUser”: null,
“bodyType”: “raw”,
“contentType”: “application/json”,
“shareCookies”: false,
“parseResponse”: false,
“followRedirect”: true,
“useQuerystring”: false,
“followAllRedirects”: false,
“rejectUnauthorized”: true
}
]

[herzkerl]

Your article object says "type":"text/plain" which could be the issue here—the documentation you mentioned shows:

POST /api/v1/tickets

{
  "title": "Help me!",
  "group": "Users",
  "customer": "email_of_existing_customer@example.com",
  "article": {
    "subject": "some subject",
    "body": "some message",
    "type": "note",
    "internal": false
  },
  "note": "some note",
  ...
}

Also, please make sure the customer exists—according to the documentation:

If you want to use or create an customer by email address at ticket creation, you can do with "guess:customer@example.com" in the customer_id attribute.

[bidpixel]

Great, that got it working. I changed the type to “email” and added “to” under “article” and its all working fine.