Integration: send Emails via Brevo/Sendinblue (Transactional Email Sender)

Feature requests
1

Title: Integration: send Emails via Brevo/Sendinblue (Transactional Email Sender)

  1. Context: Communication Strategie. We have different channels in which we contact our customers:
  • Email Campaigns
  • Service & Support Tickets (Zammad)
  • Sales Emails
  • Transactional Emails
    We are trying to have our email communication in one point, to decide, if a communication should really take place today. This point will be Brevo/Sendinblue.
  1. Well Usecase would be, if we already had contact through a support ticket (Zammad) today, we probably should not contact the person for encreasing the fee for usage of our product.
    Story: As company I want to have all email communication in one place so that I have an overview of all touchpoints with the customer.
    Story 2: As Company I want to have one point in the company to design my Email templates to send out corporate emails.
  2. Brevo has 2 interfaces for that: an SMTP Interface with SMTP-Keys and an API Interface to transfer data to be send and choose existing email templates to sendthem out. With the API you would be even able to see if the message just send out was received, opened, softbounce hardbounce) if this is relevant for zammad
  3. My highest expectation would be an API Integration where I can customize my Email Communication from Zammad via Brevo
    The MVP would be to enable SMTP Integration with Brevo over the SMTP-Key Interface.

Brevo API
https://developers.brevo.com/
Brevo SMTP - Help

Your Zammad environment:

  • Average concurrent agent count: 12
  • Average tickets a day: 50-150 (seasonal customers are schools)
  • What roles/people are involved: Agents

Thank you and have fun.