I am wondering, there are 3 SIP integrations allready, but i am wondering is there the possibility to integrate with asterisk based on PBXWARE. I found the CTI integration but i am not shure if this is something we need to customize to use with this. Anyone experience with this? If someone can point us in the right direction that would be very helpfull!
We had some threads on general asterisk already, there’s quite some search results which might help you in the right direction:
https://community.zammad.org/search?q=asterisk+cti
Thanks for you reply. I did a search allready but i did not really find what i was looking for. In general i was hoping that we could simply add a sip account per agent that we could use to register tickets when you get an incoming phone call? Is this something that can be done in an easy way without changing stuff on the pbx side?
I am afraid this is not how Zammads CTI Integration works. You don’t add SIP-Accounts to Zammad. There’s no call functionality inside Zammad - just a recognize users and help find existing tickets or create a new one based on the caller.
The generic CTI API can be found here:
https://docs.zammad.org/en/latest/api/generic-cti/index.html
The configuration part in Zammad here:
https://admin-docs.zammad.org/en/latest/system/integrations/cti/generic.html
And finally what your agent will experience here:
https://user-docs.zammad.org/en/latest/extras/caller-log.html
Nothing more and nothing less.