Integrate Chat history to ticket creation

Actually when you create a ticket from chat you only have a URL for the chat you had with the customer.

That mean when i’m creating a ticket from this chat and i need to copy paste infos the customer gave me i need to:

  • Copy paste the URL.
  • Open it on a new tab => also meaning this break my session on the ticket tab.
  • Copy one info i need.
  • Get back to my ticket tab.
  • Select continue session
  • Paste my info.
  • Repeat for each info i need to copy paste

Should it be possible to had a link to open the chat history on a popup in the ticket tab so you could open it without breaking your session and copy paste infos from the chat easily?

6 Likes

Up, same issue here!

Got confused about what forum I was on. For a second I thought I was accidentally on the xcp forum.

Haha :smiley: But the question is still valid :stuck_out_tongue: