Actually when you create a ticket from chat you only have a URL for the chat you had with the customer.
That mean when i’m creating a ticket from this chat and i need to copy paste infos the customer gave me i need to:
- Copy paste the URL.
- Open it on a new tab => also meaning this break my session on the ticket tab.
- Copy one info i need.
- Get back to my ticket tab.
- Select continue session
- Paste my info.
- Repeat for each info i need to copy paste
Should it be possible to had a link to open the chat history on a popup in the ticket tab so you could open it without breaking your session and copy paste infos from the chat easily?