Install Completely Broken after Upgrade to 6.1

Technical assistance
1

Infos:

  • Used Zammad version: 6.1
  • Used Zammad installation type: Package
  • Operating system: Ubuntu 20.04
  • Browser + version: Firefox/Chrome

Expected behavior:

Upgrade system based on directions in docs and work fine.
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Actual behavior:

Upgraded system, nginx stopped working now recieivng mutliple errors with other zammad services (websocket-1, worker-1, web-1)

Unable to load the EventMachine C extension; To use the pure-ruby reactor, require ‘em/pure_ruby’

502 erros with nginx, connection refused while connection to upstream (127.0.0.1:3000)
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Steps to reproduce the behavior:

Upgrade zammad from 5.2 to 6.1
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2

Adding to this thread, this is the error I am now seeing

/opt/zammad/vendor/bundle/ruby/3.1.0/gems/bootsnap-1.16.0/lib/bootsnap/load_path_cache/core_ext/kernel_require.rb:32:in `require': /lib/x86_64-linux-gnu/libstdc++.so.6: version `GLIBCXX_3.4.29' not found (required by /opt/zammad/vendor/bundle/ruby/3.1.0/gems/eventmachine-1.2.7/lib/rubyeventmachine.so) - /opt/zammad/vendor/bundle/ruby/3.1.0/gems/eventmachine-1.2.7/lib/rubyeventmachine.so (LoadError)

3

Seems I was able to resolve this error with installing some other missing required packages, now it loads but when I load my page it is just a blank dark screen. I get the zammad logo in the middle when it first loads then just goes blank.

4

Was able to resolve on my own.

5

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