Infos:
- Used Zammad version: 6.1.0
- Used Zammad installation type: docker-compose
- Operating system: Linux (Linux 5.15.0-88-generic #98-Ubuntu SMP x86_64 x86_64 x86_64 GNU/Linux)
- Browser + version: Firefox 120.0.1 (64-bit)
On creating customer with non-existing e-mail and updating ticket (with that person as a customer) infinite loop is created
Actual behavior:
- Zammad calls linked SMTP server for e-mail update
- Mail server (Postfix) tries to send an e-mail to non-existing address, fails, returns to Zammad
- Zammad automatically creates a new ticked based on e-mail send failure, then tries to notify non-existing customer about failure once again which results in a feedback loop
Deleting all customers with fake e-mail addresses helped break the loop
Steps to reproduce the behavior:
Linking Postfix server in Zammad E-mail configuration
Creating customer with a fake e-mail
Creating a ticked with that customer
Is there a way or a setting to prevent Zammad automatically create tickets when e-mail sending is failed or should it be done within mail server rules?
Thanks!