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What is your original issue/pain point you want to solve?
The RSS feed for Knowledge Base Answers only shows the last 10 changed answers. This limitation makes the RSS feed not that useful because if more than 10 changes happen, the changes are not tracked in RSS feed. -
Which are one or two concrete situations where this problem hurts the most?
For example, we created 11 articles at once. As a result, some changes were lost in the RSS feed because only the last 10 are displayed. -
Why is it not solvable with the Zammad standard?
The number 10 appears to be hardcoded in Zammad’s source code and, as far as we understand from the Ruby code, cannot be configured: Github -
What is your expectation/what do you want to achieve?
We would like the number of entries in the RSS feed to be configurable, or at least increased, so that no changes are lost, even if more than 10 answers are changed in a short period.