Incorrect login name being populated for certain LDAP user

Technical assistance
1

Infos:

  • Used Zammad version: 6.0
  • Used Zammad installation type: (source, package, docker-compose, …) package
  • Operating system: Debian 10.10
  • Browser + version:
    Chrome, Edge, Firefox, private windows, to no avail

Expected behavior:

  • Users synchronized from LDAP (AD) showing LOGIN value name like username@edu.cn but the correct login name should be username

Actual behavior:

  • This happens to only one user for now and the user can’t log in to the Zammad system UI due to this LOGIN value

Steps to reproduce the behavior:

Since the users are synchronized from LDAP, I’m not sure how we can correct the login name for him?

2

Zammad 6.0 is outdqated. Current stable is 6.3.1 which is a security release.

3

Is there instruction to upgrade from 6.0 to this stable 6.3.1?

4

The documentation has you covered:
https://docs.zammad.org/en/latest/install/update.html

1 Like
5

Thanks a lot for this!