I hope this question is not duplicate, as I could not find anything similar on the web or on support forum.
I want to create a trigger that will email specific user after there were no updates on the ticket in given time period (lets say 72 or 48 hours).
The ticket was received, and after the ticket was initially populated with fields, there were no further changes or update to the ticket. After 72 hours, I should receive notification informing me of inactivity.
I have tried using trigger Action with various variables, but without success.
Could you please assist?