Inactive ticket email trigger

Technical assistance
1

Greetings,

I hope this question is not duplicate, as I could not find anything similar on the web or on support forum.

I want to create a trigger that will email specific user after there were no updates on the ticket in given time period (lets say 72 or 48 hours).
For example:
The ticket was received, and after the ticket was initially populated with fields, there were no further changes or update to the ticket. After 72 hours, I should receive notification informing me of inactivity.

I have tried using trigger Action with various variables, but without success.
Could you please assist?

2

HI @ProfaBG

can you please post a screenshot of your (non-working) trigger?

Thanks!

3

You may want to learn more about Trigger limitations here:
https://admin-docs.zammad.org/en/latest/manage/trigger/limitations.html

And re think your desired trigger to use schedulers instead.

4

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