close & spam ticket that censored user
usr can not still use telegram bot to open or complete ticket
*
censored user can use telegram bot to open ticket
*
user connect to bot and open ticket
closed & spam
user is censored
user can still use the bot to open ticket.
*
regards
How are you censoring the user? If you are using the build in ‘Close & Tag as Spam’ macro, that doesn’t change user settings. You could try going into ‘User Management’ and edit the user. Untick all the permissions boxes (or set to inactive).
hello, yes i use ‘Close & Tag as Spam’ then the user became inactive… so i also delete it and he can continue tu use the telegram channel.
I think is some settings to do because every one who send an email to the email address is created and can open ticket
somewhere i have to restrict this to domain name or existing user ?
As I said, the macro close and tag as spam doesn’t do anything to the user. It only tags the ticket as spam and closes it.
If you want to change the user, you can modify the macro to do so or go into user management and change the user there.
There’s no option to restrict users from creating new tickets. No matter if set to active or inactive. What users can’t do if they’re inactive is to login to Zammad. You can use Zammad’s “Data Privacy” feature to remove the user and their tickets from Zammad.
However: Note that the user will be re-created if the user contacts your instance (Telegram, Mail, …) again. This is by design.
you could create an email filter to ignore messages from that users email address. I have a few filters to ignore specific email addresses and keywords.
This topic was automatically closed 360 days after the last reply. New replies are no longer allowed.
