In-consistent global and search functionalities

Technical assistance
1

Infos:

  • Used Zammad version: 6.5
  • Used Zammad installation type: Package
  • Operating system: Ubuntu
  • Browser + version: Chrome

Expected behavior:

  • Always the global search and other search works properly and perfectly without any fail.
  • Whenever I try to type the text, the search should display the suggestions and related results for entered text in the search input.

Actual behavior:

  • Sometimes the searching user details not found even they are existing in the database.
  • User not found while searching. Getting empty results even entered full text.
  • We are insert and update the user records directly to users table, it can affect the consistent search functionalities in zammad applicatin.

Steps to reproduce the behavior:

  • The elastic search should be run and works perfectly, it can reduce the search issues.
2

This won’t work. You need to insert your data via API or rails to have them properly indexed, else rails events won’t run properly and cache won’t be cleared. Also search data in elasticsearch is indexed asynchronous.

3

Okay thank you, I will check and let you know.