Importing Tickets and Articles using the API

[ecomsilio]

Hi Andreas,

@apiening

When creating a ticket, I can add "state" => "closed", for old tickets. However, when I add additional articles to the ticket, the customer gets notified on each and every update. How can I silently add articles to the tickets?

This might help you:

Create Tickets and Articles through API with historical time and date

Hi Thorsten, I can change into import_mode using the rails console with the following command Setting.set('import_mode', true) But do I also need to use Setting.set('system_init_done', false) ? In this case Zammad is already setup, some Agents habe been created. No companies, users or tickets have been created yet except the first/default ticket from Nicole Braun. Thanks, Gijs

Rails Console: Console — Zammad System Documentation documentation

Setting.set('import_mode', true)
Setting.set('system_init_done', false) 

@apiening

I would like to set the original timestamps for the ticket creation, but when I add a created_at field it seems to be ignored. The ticket is still displayed with the current creation time.

You will have to set a date for the ticket as well as for the article. I had the same issue where I created tickets with a historical date but because I didn’t set that date for the article, the article was created with the current time and the ticket was listet as a recent ticket instead as an old ticket.

Regards,
Gijs