first of all: Zammad rocks!
There should be a way to import Messages from an 3rd party Mail app like Outlook.
Some customers send their support-mails to email@example.com instead of firstname.lastname@example.org.
So the mails are received by an company Exchange-Server or other Mail-System.
There should be an easy way, to move these mails to zammad, with correct sender (customer) and correct title.
Any ideas of this?
I am solving this by configuring both Info and Support mailboxes in Outlook.
Right click the Mail and move it to the inbox of Support. There,Mark as unread. Zammad seems to import all unread Messages.
A second possibility is in configuring zammad to Take the reply to Header as Sender.
Then Just Forward the mail to supported,Putting the Senders Adresse in the reply to field.
Drag and drop works by adding the Support Mailbox to your email Client and dragging the Mail there.
And mark as unread
Wrote a macro for Outlook to forward mails to Zammad:
ans = MsgBox("Nachricht sofort weiterleiten?", vbYesNoCancel + vbQuestion, "Weiterleiten")
If ans = vbCancel Then Exit Sub
Dim objMsg As MailItem
Dim newMsg As MailItem
Set objMsg = ActiveExplorer.Selection(1)
Set newMsg = objMsg.Forward
newMsg.Body = objMsg.Body
newMsg.HTMLBody = objMsg.HTMLBody
newMsg.Subject = objMsg.Subject
If ans = vbYes Then
Set objMsg = Nothing
Set newMsg = Nothing
Really cool Idea. Like some Kind of zammad Outlook addin
I will use it
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