There should be a way to import Messages from an 3rd party Mail app like Outlook.
Some customers send their support-mails to info@company.com instead of support@company.com.
So the mails are received by an company Exchange-Server or other Mail-System.
There should be an easy way, to move these mails to zammad, with correct sender (customer) and correct title.
Any ideas of this?
Wrote a macro for Outlook to forward mails to Zammad:
Sub SendToZammad()
ans = MsgBox("Nachricht sofort weiterleiten?", vbYesNoCancel + vbQuestion, "Weiterleiten")
If ans = vbCancel Then Exit Sub
Dim objMsg As MailItem
Dim newMsg As MailItem
Set objMsg = ActiveExplorer.Selection(1)
Set newMsg = objMsg.Forward
newMsg.Recipients.Add "yoursupport@mail.org"
newMsg.ReplyRecipients.Add objMsg.SenderEmailAddress
newMsg.Body = objMsg.Body
newMsg.HTMLBody = objMsg.HTMLBody
newMsg.Subject = objMsg.Subject
If ans = vbYes Then
newMsg.Send
Else
newMsg.Display
End If
Set objMsg = Nothing
Set newMsg = Nothing
End Sub