Implement native Zammad CMDB

Feature requests
1

Title: Zammad CMDB

  1. Zammad currently has no CMDB, this is becoming a common feature with other service management platforms, as it allows issues to be tracked against certain assets
  2. This helps in cases, for example, where a user may just be issued a problematic device. When viewing tickets related to a user’s workstation for example, one may be able to see the workstation being reported has been worked on for the same issue an increasing number of times.
  3. Zammad currently does not have a CMDB
  4. It would be great if Zammad offered CMDB functionality.

If there is any more useful information, feel free to share it all (e.g.: mockup screenshots, if something is UI related, or the API URL/documentation URL for a service you need a connection to).

Your Zammad environment:

  • Average concurrent agent count: 8
  • Average tickets a day: 20
  • What roles/people are involved: Help Desk, SysAdmin, Engineering

Anything else which you think is useful to understand your use case:
Service-Now is one example of another platform that has implemented CMDB as part of their solution: https://www.servicenow.com/products/it-operations-management/what-is-cmdb.html

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