IMAP pooling - RUBY0001


  • Used Zammad version: 3.2.0 (even 3.3.0)
  • Used Zammad installation source: source
  • Operating system: Ubunty 18 LTS
  • Browser + version: Mozila

Expected behavior:

  • Pool e-mails via IMAP

Actual behavior:

  • Zammad is sending RUBY0001 to Exchange server for IMAP.


Exchange doesn’t recognize RUBY0001

Steps to reproduce the behavior:

Configure IMAP server on Zammad.

Did you change any source code files of Zammad or is this a vanialla installation of Zammad?
I’ve never seen a Zammad installation that would send those commands to a mail server.

Edit: And oh yeah, the production log of that moment in Zammad would be amazing.

No, I have not changed source code - I have no idea how to do it :slight_smile:

I will check in the logs.

Installation is from official source.