IMAP Login issues

Technical assistance
1

Infos:

  • Used Zammad version: 4.1.x
  • Used Zammad installation type: Source
  • Operating system: Ubuntu
  • Browser + version: Edge v117.0.2045.43

Hello there,
we are currently trying to set up our e-mail for ticket creation.

We are trying to connect via IMAP to imap-mail.outlook.com with SSL and port 993.
Unfortunately the login fails, but I also don’t get other information other than “failed”.

I can log in via outlook just fine, but not here.
It’s a company e-mail, so not sure if there is something blocking it?

Hope someone knows more.

Cheers

2

If you are using Microsoft 365 for email, then you will need to set it up through Microsoft 365. Some time ago Microsoft changed how they allow emails to authenticate.
https://admin-docs.zammad.org/en/latest/channels/microsoft365/index.html

I’m assuming since you are on 4.1, you are missing the ability to properly authenticate with MS 365. You will need to update to the latest version of Zammad.

3

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