Icinga not closing or merging tickets in v. 6.1.0

Technical assistance
1
  • Used Zammad version: 6.1.0
  • Used Zammad installation type: package
  • Operating system: Debian 12 (Bookworm)
  • Browser + version: Chrome 119.0.6045.124

Expected behavior:

  • Icinga should close and also merge Tickets

Actual behavior:

  • Icinga is not closing nor merging tickets

Steps to reproduce the behavior:

  • Just made a normal installation of Zammad version 6.1.0 and made the configuration to use the Icinga integration
2

I wanted to add, that we are also running a v. 3.6 of Zammad and there the merging works but also not the closing of Icinga Tickets.

3

Hi @dennis1.

Could you please provide sample mails that can be used for testing purposes?

4

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