iCal subscription doesn’t respect time zone setting

Technical assistance
1
  • Used Zammad version: 5.2.x
  • Used Zammad installation type: package
  • Operating system: Debian 10
  • Browser + version: any

Expected behavior:

  • Pending tickets should use the correct date/time (i.e., in their corresponding time zone)

Actual behavior:

  • iCal subscription for pending tickets uses the correct time zone, but date/time for UTC

Steps to reproduce the behavior:

  • Set ticket status to ‚pending reminder‘
  • Set date and time to e.g. ‚July 1st, 2022, 08:00am’
  • iCal shows the correct time zone, but the date/time for UTC
DTSTART;TZID=Europe/Berlin:20220701T060000
DTEND;TZID=Europe/Berlin:20220701T060000

(That ticket has ‚pending reminder‘ set to 20220701T080000—8:00am local time, or 6:00am UTC)

2

I can’t reproduce that. Possibly this has been adjusted by now. Maybe an update fixes the issue for you?

3

Hi,

did you happen to find a solution to this? I’m having the exact same issue. Pending tickets show as UTC.

I have been using an ubuntu cloud image and forgot to change the time zone when installing, so when zammad was installed, the system time zone was UTC.

4

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