I really need urgent help Blank Login Screen

Infos:

  • Used Zammad version: Latest just upgraded
  • Used Zammad installation type: (package)
  • Operating system: Ubuntu
  • Browser + version: not sure

Expected behavior:

Login Screen to show up and postinstall.sh to fix the problem
*

Actual behavior:

i have gone through all possible fixes as well as the postinstall.sh script runs without any issues except for duplicate table timetable
*
this is the error
ERROR – : Mysql2::Error: Table ‘zammad.user_overview_sortings’ doesn’t exist (ActiveRecord::StatementInvalid)
config/initializers/mariadb_json_columns.rb:11:in column_definitions' app/models/user/overview_sorting.rb:11:in block in class:OverviewSorting
app/models/application_model/can_associations.rb:154:in attributes_with_association_ids' app/models/user/assets.rb:35:in assets’
lib/session_helper.rb:29:in default_collections' lib/session_helper.rb:5:in json_hash’
app/controllers/sessions_controller.rb:13:in show' app/controllers/application_controller/has_download.rb:17:in block (4 levels) in module:HasDownload
app/controllers/application_controller/has_download.rb:16:in block (3 levels) in <module:HasDownload>' app/controllers/application_controller/has_download.rb:15:in block (2 levels) in module:HasDownload
app/controllers/application_controller/handles_transitions.rb:16:in `handle_transaction’
I, [2024-04-18T18:04:23.796408#794146-150340] INFO – : Completed 422 Unprocessable Entity in 12ms (Views: 0.1ms | ActiveRecord: 2.3ms | Allocations: 9809)
I, [2024-04-18T18:04:26.116457#794157-150080] INFO – : ProcessScheduledJobs running…
I, [2024-04-18T18:04:36.119851#794157-150080] INFO – : ProcessScheduledJobs running…
I, [2024-04-18T18:04:46.121021#794157-150080] INFO – : ProcessScheduledJobs running…
I, [2024-04-18T18:04:48.755864#794146-150600] INFO – : Started POST “/api/login” for 102.131.60.115 at 2024-04-18 18:04:48 +0000
I, [2024-04-18T18:04:48.758109#794146-150600] INFO – : Processing by ErrorsController#routing as JSON
I, [2024-04-18T18:04:48.758156#794146-150600] INFO – : Parameters: {“Username”=>“admin”, “Password”=>“[FILTERED]”, “a”=>“api/login”}
E, [2024-04-18T18:04:48.765083#794146-150600] ERROR – : No route matches [POST] /api/login (ActionController::RoutingError)

I, [2024-04-18T18:04:48.766090#794146-150600] INFO – : Completed 404 Not Found in 8ms (Views: 0.1ms | ActiveRecord: 4.1ms | Allocations: 2405)
I, [2024-04-18T18:04:56.122149#794157-150080] INFO – : ProcessScheduledJobs running…

Steps to reproduce the behavior:

we had a server issue and restarted the server after that nothing worked, we imported an older database so the database is fixed again, then we upgraded zammad to the latest version.

it loads and all that except it does not show a login screen, it did but gave other errors then i ran the postinstall.sh and now it has no other errors except for the one above, please if anyone have any advise it would be greatly appreciated.

Thank you in advance

Apologies the error i posted was not the one in intended to post it was a error about overview users table.

i got it fixed used a old db backup restored that ran the postinstall.sh and it worked again lost a few months of data though. so now implementing a weekly backup solution.

Thank you guys.