We need a dashboard, that we can as an oversight for the tech team. In this way we can all monitor the queue, time spend in the queue, numbers opened, tickets breaching SLA, number of ticket resolved. Like in Request Tracker, these options are very useful to track and help memebers of the helpdesk.
This sounds more like a technical question in the current form. Please use the template that you have removed upon thread creation and describe your feature request better, if it indeed is one.
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