Hi,
our i-doit integration is not working for a while.
So i tested the integration in the cloud zammad version and it works with the same settings.
Is there a way to reset the idoit integration? Delete all settings or something?
I setup a new zammad installation, imported the backup and its not working too
Can’t fetch objects from https://i-doit.apple.de/src/jsonrpc.php: #<Net::OpenTimeout: execution expired>
The question would be why your installation is unable to talk to your idoit installation.
That’s either blocked outgoing on your Zammad-Host or incoming on the idoit Host.
If it’s working from command line it should be in Zammad as well. If not you gotta find that problem and fix it first.
the request is working:
curl \
–data ‘{“jsonrpc”:“2.0”,“method”:“cmdb.object.create”,“params”:{“type”:“C__OBJTYPE__SERVER”,“title”:“My little server”,“apikey”:“1234”},“id”:1}’
–header “Content-Type: application/json”
https://i-doit.apple.de/src/jsonrpc.php
{“id”:1,“jsonrpc”:“2.0”,“result”:{“id”:159423,“message”:“Object was successfully created”,“success”:true}}
Is there a way to change the timeout for this request?
Production Log:
Processing by Integration::IdoitController#verify as JSON
I, [2021-07-08T17:41:07.485702 #834-47277448777300] INFO – : Parameters: {“method”=>“cmdb.object_types”, “api_token”=>“1234”, “endpoint”=>“https://i-doit.apple.de”, “client_id”=>“1”}
I, [2021-07-08T17:41:12.278602 #841-70049080063160] INFO – : execute Job.run (try_count 0)…
I, [2021-07-08T17:41:12.279321 #841-70049080063160] INFO – : ended Job.run took: 0.005376813 seconds.
E, [2021-07-08T17:41:13.498244 #834-47277448777300] ERROR – : Can’t fetch objects from https://i-doit.alber.de/src/jsonrpc.php: #<Net::OpenTimeout: execution expired> (RuntimeError)
/opt/zammad/lib/idoit.rb:128:in _query' /opt/zammad/lib/idoit.rb:25:in verify’
/opt/zammad/app/controllers/integration/idoit_controller.rb:7:in verify' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.6/lib/action_controller/metal/basic_implicit_render.rb:6:in send_action’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.6/lib/abstract_controller/base.rb:194:in process_action' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.6/lib/action_controller/metal/rendering.rb:30:in process_action’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.6/lib/abstract_controller/callbacks.rb:42:in block in process_action' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.6/lib/active_support/callbacks.rb:109:in block in run_callbacks’
/opt/zammad/app/controllers/application_controller/has_secure_content_security_policy_for_downloads.rb:18:in block (4 levels) in <module:HasSecureContentSecurityPolicyForDownloads>' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.6/lib/active_support/notifications.rb:180:in subscribed’
/opt/zammad/app/controllers/application_controller/has_secure_content_security_policy_for_downloads.rb:17:in block (3 levels) in <module:HasSecureContentSecurityPolicyForDownloads>' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.6/lib/active_support/notifications.rb:180:in subscribed’
/opt/zammad/app/controllers/application_controller/has_secure_content_security_policy_for_downloads.rb:16:in block (2 levels) in <module:HasSecureContentSecurityPolicyForDownloads>' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.6/lib/active_support/callbacks.rb:118:in instance_exec’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.6/lib/active_support/callbacks.rb:118:in block in run_callbacks' /opt/zammad/app/controllers/application_controller/handles_transitions.rb:14:in handle_transaction’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.6/lib/active_support/callbacks.rb:118:in block in run_callbacks' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.6/lib/active_support/callbacks.rb:136:in run_callbacks’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.6/lib/abstract_controller/callbacks.rb:41:in process_action' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.6/lib/action_controller/metal/rescue.rb:22:in process_action’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.6/lib/action_controller/metal/instrumentation.rb:34:in block in process_action' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.6/lib/active_support/notifications.rb:168:in block in instrument’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.6/lib/active_support/notifications/instrumenter.rb:23:in instrument' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.6/lib/active_support/notifications.rb:168:in instrument’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.6/lib/action_controller/metal/instrumentation.rb:32:in process_action' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.6/lib/action_controller/metal/params_wrapper.rb:256:in process_action’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activerecord-5.2.4.6/lib/active_record/railties/controller_runtime.rb:24:in process_action' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.6/lib/abstract_controller/base.rb:134:in process’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionview-5.2.4.6/lib/action_view/rendering.rb:32:in process' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.6/lib/action_controller/metal.rb:191:in dispatch’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.6/lib/action_controller/metal.rb:252:in dispatch' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.6/lib/action_dispatch/routing/route_set.rb:52:in dispatch’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.6/lib/action_dispatch/routing/route_set.rb:34:in serve' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.6/lib/action_dispatch/journey/router.rb:52:in block in serve’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.6/lib/action_dispatch/journey/router.rb:35:in each' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.6/lib/action_dispatch/journey/router.rb:35:in serve’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.6/lib/action_dispatch/routing/route_set.rb:840:in call' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:420:in call_app!’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-saml-1.10.1/lib/omniauth/strategies/saml.rb:89:in other_phase' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:190:in call!’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in call' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in call!’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in call' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in call!’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in call' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in call!’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in call' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in call!’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in call' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in call!’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in call' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in call!’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in call' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in call!’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in call' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:192:in call!’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/strategy.rb:169:in call' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/omniauth-1.9.1/lib/omniauth/builder.rb:45:in call’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/tempfile_reaper.rb:15:in call' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/etag.rb:27:in call’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/conditional_get.rb:40:in call' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/head.rb:12:in call’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.6/lib/action_dispatch/http/content_security_policy.rb:18:in call' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/session/abstract/id.rb:266:in context’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/session/abstract/id.rb:260:in call' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.6/lib/action_dispatch/middleware/cookies.rb:670:in call’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.6/lib/action_dispatch/middleware/callbacks.rb:28:in block in call' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.6/lib/active_support/callbacks.rb:98:in run_callbacks’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.6/lib/action_dispatch/middleware/callbacks.rb:26:in call' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.6/lib/action_dispatch/middleware/debug_exceptions.rb:61:in call’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.6/lib/action_dispatch/middleware/show_exceptions.rb:33:in call' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.6/lib/rails/rack/logger.rb:38:in call_app’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.6/lib/rails/rack/logger.rb:26:in block in call' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.6/lib/active_support/tagged_logging.rb:71:in block in tagged’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.6/lib/active_support/tagged_logging.rb:28:in tagged' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.6/lib/active_support/tagged_logging.rb:71:in tagged’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.6/lib/rails/rack/logger.rb:26:in call' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.6/lib/action_dispatch/middleware/remote_ip.rb:81:in call’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.6/lib/action_dispatch/middleware/request_id.rb:27:in call' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/method_override.rb:24:in call’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/runtime.rb:22:in call' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/activesupport-5.2.4.6/lib/active_support/cache/strategy/local_cache_middleware.rb:29:in call’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.6/lib/action_dispatch/middleware/executor.rb:14:in call' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/actionpack-5.2.4.6/lib/action_dispatch/middleware/static.rb:127:in call’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/rack-2.2.3/lib/rack/sendfile.rb:110:in call' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/railties-5.2.4.6/lib/rails/engine.rb:524:in call’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-4.3.8/lib/puma/configuration.rb:228:in call' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-4.3.8/lib/puma/server.rb:718:in handle_request’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-4.3.8/lib/puma/server.rb:472:in process_client' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-4.3.8/lib/puma/server.rb:328:in block in run’
/opt/zammad/vendor/bundle/ruby/2.6.0/gems/puma-4.3.8/lib/puma/thread_pool.rb:134:in block in spawn_thread' /opt/zammad/vendor/bundle/ruby/2.6.0/gems/logging-2.2.2/lib/logging/diagnostic_context.rb:474:in block in create_with_logging_context’
LoL.
i deleted the proxy, but it was not saved cause the last input was not manually deleted by me:
its working 
Sorry…
Glad you found the solution, never would have suspected left overs from proxy settings.
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