- Used Zammad version: 3.1
- Used Zammad installation source: DEB
- Operating system: Debian/GNU Linux 9
should it be possible, to link a ticket to an existing cmdb-item (from i-doit) automatically or only manually?
If automatically, how is the mapping done? Currently, in my setup, it’s not linking automatically.
well currently it’s done manually only.
Technically you could create some script to do this automatically. But there are a few dependencies to do this (what data is given when you create a ticket which could help do identify the object etc).
well…basically, monitoring tickets do always contain the hostname in the form “Host: myhost.tld”, for exmple…
Additionally, it would be nice to see the customer’s items…to choose
if so, mapping the object automatically would be possible.
If you’re using check_mk there’s already a solution made by
If not you’d need to fiddle around with the i-doit API to get the objectid and attach it to the corresponding ticket attribute.
That’s currently not possible but if i remember correclty we had some chat about this last week with @martini and @chris. It was nothing obligatory though. Just some “yeah that would be nice” talk.
You could create a FR for this. Keep in mind it’s probably pretty difficult to achieve since everyone handles i-doit differently.
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