Infos:
- Used Zammad version 6.5.0-1753964102.4fd737c2.jammy
- Used Zammad installation type: Source
- Operating system: Ubuntu 22.04
- Browser + version: Opera GX LVL 7 123.0.5669.76
Expected behavior:
- Phone channel as default in web chat
Actual behavior:
- Can’t change note channel to phone channel
Steps to reproduce the behavior:
- Open any ticket
By default, the Note channel is used for replies, but it’s not practical (because even public notes don’t update SLA triggers). I want to change the channel to Phone so that every new message is created as public phone by default.
I didn’t find this option in the Admin Web UI. Also searched in the documentation or forum posts and only found this
Composer Settings — Zammad Admin Documentation documentation (how to set notes to internal/public)
Maybe you can help me change the default channel through Rails.