- Used Zammad version: 3.4.0-1596188530.54e8f2c9.sles12
- Used Zammad installation source: Repository for zammad/zammad (develop) packages.
- Operating system: openSUSE 15.2
- Browser + version: Firefox
Hello. We have configured our watched mailbox via imap. Is it still possible to get fields in the ticket set via custom email headers like X-Zammad-Ticket-Priority as described in Watch your inbox with Fetchmail — Zammad documentation ?
What about new custom objects? We have created a new ticket field “impact” with selections like “blocker” “major” or “minor”. Can this be set via Email header as well?
We like to create a service form on the website which sends an email to the watched mailbox, instead of opening zammad for customers.