Infos:
We accidently deleted default ticket states ‘Pending reminder’ and ‘Pending close’ (Using rails console - Ticket::State.find(X).destroy)
Is there a way to restore the default ticket states?
Many thanks!
Ralf
I think @anon29869905 or @martini can help at that point.
Took a look into the admin documentation, but I think it’s missing especially those parts. 
You can run zammad run rails r db/seeds/ticket_states.rb
This will create each default state that doesn’t exist.
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Many thanks Thorsten
I tried that, but seems there are some constraints. Got a lot of error messages, starting:
cheers
Ralf
Sorry for the delay. Please edit the file and add UserInfo.current_user_id = 1
in the first line. You can remove it afterwards.
Many thanks Thorsten
Very often in the community it has been mentioned that there will be a UI in order to be able to change/add status. What’s the status here?
Many thanks and cheers
Ralf
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