How to increase Attachment file size and activate mail notification for customer

Technical assistance
1

Hi,

I have almost finished setting up the Zammad environment, but I am stuck on two issues:

How can I increase, or is there an option to increase, the attachment file size up to 7GB when a customer creates a new ticket?
How can I set up email notifications for customers when an agent updates their ticket?
Kindly help me resolve this.

2

Wtf. Zammad is not a DMS. Please consider not using Zammad as a huge data pile. Combine it with cloud storage like e.g. Nextcloud. Zammad is not made for this.

3

Hi,

I have a question: how will the customer upload the sosreport to the ticket if the support team requires it? Since the sosreport is used to identify issues in RHEL OS and its average size is around 600 MiB, how can we facilitate this?

4

You can’t without external storage.