Used Zammad installation source: (source, package, …) Source
Operating system: Debian 9
Browser + version: Chrome (v69)
How can I import tickets from freshdesk to zammad?
I already did the import for our clients, exporting from freshdesk in CSV, and modifying the CSV so I could import in zammad. Everything worked as expected. Can’t I do the same for the tickets? We have more than 2000 tickets in our freshdesk, and we want to migrate everything to our zammad server. Any advice would be nice. Also i’m completely new to Ruby and rails. I don’t know if I need to import via command line, or if it’s available via the browser.