How to edit the 'add > new ticket' form

Technical assistance
1

Infos:

  • Used Zammad version: 6.3.1
  • Used Zammad installation type: source
  • Operating system: Ununtu 24
  • Browser + version: Chrome v129

Expected behavior:

  • More fields on the ‘add > new ticket’ form in the web GUI

Actual behavior:

  • User is only able to enter title and text. I would like to add a couple of additional fileds which based on user input could trigger assigning the ticket to a specific agent’

Steps to reproduce the behavior:

2

Hi @paulnye. Please check the documentation.

3

Thanks. After looking around I did find ‘System>Objects’
Now I am able to add fields to the built in ‘new ticket’ form

1 Like
4

Now that I have successfully added a new field to the new ticket form, is there a way to customize some more parts:

  1. Changing the text for ‘Title’ , ‘Text’ and ‘State’
  2. Adding some helper text between fields
  3. Making my ‘Category’ and ‘Urgency’ fields required

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5

I ended up using ‘Translations’ to change the text on the lables of the new ticket form. Very pleased to do this in a somewhat safe way in the frontend without potentially breaking something in the backend. Also this way its update safe

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6

Hi @paulnye.

For your second point, maybe this is helpful.

For your third point, please, use the documentation and check Core Workflows.