Dear developer, we reply customer through email via zammad.
sometimes agent wrote in note and closed his ticket which mistakenly thought it was done, actually our customer cant receive the reply. And team leader would like to use email client to track progress of tickets,so that it will not display in a thread if use note attribute.
We are already paying attention,but it still happens occasionally,so we hope to solve it technically. I have serached the docs manual/git issue and tried to find in commad line # zammad run rails --tasks ,but it seems there’s no feasible solution.
Zammad is useful and smart,it’s may just our application scene is a bit special,sincerely.