- Used Zammad version: 6.4.0-1732617118.28f54743.bookworm
- Used Zammad installation type: source
- Operating system: debian
- Browser + version: Chrome
When I set the status of a ticket to ‘pending close’ in Zammad, after the set time passes, the ticket status is changed to ‘closed’, and agents who own the ticket are notified via email about the status change. Is it possible to disable the email notification for this scenario?
Expected behavior:
- The ticket status should automatically change to “closed” after the defined waiting period, but without sending an email notification to the agents.
Actual behavior:
- The ticket status changes to “closed” after the waiting period, but agents are notified via email about the status change.
Steps to reproduce the behavior:
- Set a ticket’s status to “pending close.”
- Define a waiting period for the status change.
- After the waiting period ends, observe that the status automatically changes to “closed.”
- Check the agent’s inbox to see if an email notification about the status change is sent.