How to create time-based report/statistics based on ticket tags

Technical assistance
1

Hi,

we consequently tag tickets based on a centrally managed (long) list of tags. Now we would like to create reports/statistics to see, of which tags we have most tickets (over time and at specific points in time), and - as we have currently quite a steep increase of tickets - which types of tickets are responsible for this increase. Basically we would need a way to break down the total number of tickets over time to individual tags.

Zammad’s built-in reporting is quite nice and handy, but - afaik - cannot do this breakdown.

Does anyone know a way to achieve this and has maybe already done it and would be willing to share her/his way of creating such reports?

2

Use Grafana with the default stock ticket dashboard we provide free of charge. It even contains the top 10 tags appearing in the time period you’re looking for.

https://docs.zammad.org/en/latest/appendix/reporting-tools-thirdparty.html

If that doesn’t fit you can adjust it from there or start from new.

1 Like
3

Thanks. This is very helpful indeed

4

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.