@MrGeneration I created a trigger with the following conditions:
Conditions for the interested objects:
- Title CONTAINS CLOSE
- Action IS updated
- closed_once IS no
- email to client notifying him of the ticket being closed
- state set to closed
- closed_once YES
closed_once has been created as per suggestion of @Mr_P (system -> objects -> new attribute -> closed_once, boolean, active, default false, not visible nor editable by user), but it didn’t seem to work, the emails are ignored as before.
I try to reply to notification emails and setting CLOSE as the first keyword of the subject.
Any idea why it does not work?