How to close a ticket via email

Infos:

  • Used Zammad version: 3.1.x
  • Used Zammad installation source: RPM
  • Operating system: Centos 7
  • Browser + version: Firefox 69 on Fedora 30

Expected behavior:

  • Creating a trigger with “Title contains ‘CLOSE’” and assigning the action to close the ticket should actually close the ticket

Actual behavior:

  • it ignores the trigger

Steps to reproduce the behavior:

Can you please tell us how you’re trying to trigger the trigger?

Hi bebosudo,

maybe you could try it with the update action:

The problem is: If everyone answer, the ticket will be closed again and again, as long as “close” is in the concern.

For this you could create a new object so that the ticket is closed only once:

Greetings, Daniel.