How to change email template

Technical assistance
1

Hi,

how can i adjust and or brand the Template?
Actually the Email Templates are not usuable for us: Looks not good, no Logo, etc.

Infos:

  • Used Zammad version: 2.8
  • Used Zammad installation source: zammad.org
  • Operating system: Ubuntu 18…
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2

Hi, is there no one who could help me with that? This are some basics, for my understanding.

3

What templates do you mean?
Notification E-Mails to Agents or general E-Mail communication?

4

do the customers get notifications? This is what i mean

  • “your Ticket opened”
  • “your Ticket was closed”
    … if this exist how to turn off or change Email Looking / texts …

I’m used to freshdesk and Kayako - where you can change those things.

5

They get notifications only if you set up a Trigger to do so.
You can edit the text and add pictures within this trigger, but you can’t change the overall form.

Please refer to this link: https://admin-docs.zammad.org/en/latest/manage-trigger.html

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6

Hi, awesome, thankyou! Can I set the Ticketnumber somewhere within Email Content, instead of within the subject?
And or somewhere hidden in HTML?
Is HTML possible in the Trigger (Text Field) ?

7

It is not possible to use hidden HTML-Objects, or bare HTML code within any field within Zammad.
You can use Formatting (see: https://user-docs.zammad.org/en/latest/advanced/keyboard-shortcuts.html )

Within a E-Mail-Body (Admin-Backend) you can access system variables by pressing :: just like you would in the Frontend with text modules.

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8

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