when we do our email conversation with customers who use Outlook, then the subject, espacielly for german customers, gets in the way like “AW: RE: AW: RE:”. The more answers, the more of these “AW: RE:” are added.
On my personal Outlook i can change this in the settings when sending an answer. But i need a way to do this in the zammad email settings. Is there a way to manipulate the subject and strip the “AW:”-part? On my M365-Account i can only prepend some text to the subject.