Google Workspaces (Business) has an option to automatically append a global signature / footer to all outgoing emails (for legal and compliance)
Question: Is it possible to achieve the same with Zammad?
See: Add a standard footer to users' outbound messages - Google Workspace Admin Help
We are on 5.3.x and experimented with Email-Signatures and Templates, but we have not found a good workflow like we have with normal mails in Google Workspaces.
Advantage of the Google-like behavior:
- Agents do not have to worry about the legal stuff. Group- or personal signatures in Zammad could be kept to a minimum (“Best regards…”).
- new emails and all responses and trigger mails would automatically have this
Currently we are using group signatures for this which contain the legal information but:
- agents typically remove it in sub-sequent replies when the signature was used in previous emails
Anybody with a good solution / workaround?
Or would this qualify as a feature request?
Infos:
- Used Zammad version: 5.x