How to add a new ticket state?


  • Used Zammad version: 2.4.0
  • Used Zammad installation source: (source, package, …) Ubuntu
  • Operating system: Ubuntu 16.04 LTS
  • Browser + version: Chrome latest version

Hi guys,
can anyone tell me how to add a new ticket state to my ticket state list?
is this possible over UI or do i have to change that in the source code?


I have taken a look: It is not possible via UI - what do you want to achieve anyway? I’d not change source code for that as this may nuke the option to update zammad correctly.

Maybe there’s another approach?

It is possible using the command line.
Look this Post for additional Information:

I know @svnr-dvnkln finally got It to work.

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