How does CT integration matching of names work


#1

Infos:

  • Used Zammad version: 2.9
  • Used Zammad installation source: package
  • Operating system: ubuntu 18.04
  • Browser + version: chrome, firefox latest

Expected behavior:

*after configuration of CTI (generic) it was excepted that instead of showing up just number in call log it would show the username of user with matching number.

Actual behavior:

  • the system just show incoming call numbers in call log instead of username

#2

Put the caller id into the user it belongs to (either phone or mobile) and wait for the next call?


#3

the system is already pre populated with users from active directory and they have phone number assigned in zammad


#4

Can you please let me know what format those numbers do have within Zammad?
A screenshot of a user with some blurred out information would be a option too.