I am currently trying to figure out a “good” way to handle subscribed closed tickets and therefore I am curious how you guys are handling this.
currently I am just ignoring them
- Is it safe (performance wise) to just leave it as they are?
- Do you open & unsubscribe each one of them?
- Do you work with some kind of automation (did not check if I could unsubscribe there…)?
Thank you for your feedback.
I leave the tickets as they are. I think, it won’t be a performance issue at any time as normaly a ticket also has an agent assigned, which is in fact nothing else than a subscriber.
And since closed tickets don’t get much updates anymore, it shouldn’t affect the search index, notifications etc.
The only thing I changed from the default setting, is the overview. I added the status to exclude the subscrided AND closed/merged tickets.
Thankyou for your feedback. This is actually a good idea.
For me I’m trying to cycle through closed subscribed tickets regulary so that the number of tickets isn’t getting too much. Unsubscribing manually right now is a slight pain through.
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