How do I find out the installation type=

Technical assistance
1

Infos:

  • Used Zammad version: 3.6
  • Used Zammad installation type: ?
  • Operating system: Ubuntu 20.04
  • Browser + version: Chrome

I want to upgrade our Zammad, but there is no documentation on how Zammad was installed. How can I find out which installation type was used (Package, Source)?

Thanks for your help!

1 Like
2

Hi @Hendrik. Maybe apt info zammad is helpful.

2 Likes
3

Thanks!
That helped me.

The output of apt info zammad is:

Package: zammad
Version: 5.3.1-1672684430.36484d09.focal
Priority: extra
Section: default
Maintainer: support@packager.io
Installed-Size: 508 MB
Provides: zammad
Depends: libpq5, libsqlite3-0, openssl, libxml2, libxslt1.1, libreadline8, libssl1.1, libevent-2.1-7, libevent-core-2.1-7, libevent-extra-2.1-7, curl, elasticsearch|elasticsearch-oss, nginx|apache2, postgresql|mysql-server|mariadb-server, libimlib2, shared-mime-info
Homepage: https://zammad.org
License: unknown
Vendor: Packager.io <https://packager.io>
Download-Size: 143 MB
APT-Sources: https://dl.packager.io/srv/deb/zammad/zammad/stable/ubuntu 20.04/main amd64 Packages
Description: Zammad is a web based open source helpdesk/customer support system

Zammad was apparently installed via a package. Does apt-info show the latest available version?

4

Does apt-info show the latest available version?

if you run apt update, all apt repositories should get updated.

Then you could re run apt-info zammad and should find a hint of all known versions → -a

apt info zammad
Package: zammad
Version: 6.1.0-1699348275.450551c4.bullseye
Priority: optional
Section: default
Maintainer: support@packager.io
Installed-Size: 553 MB
Provides: zammad
Depends: libpq5, libsqlite3-0, openssl, libxml2, libxslt1.1, curl, elasticsearch|elasticsearch-oss, nginx|apache2, postgresql|mariadb-server, libimlib2, shared-mime-info, redis-server
Homepage: https://zammad.org
License: unknown
Vendor: Packager.io <https://packager.io>
Download-Size: 153 MB
APT-Sources: https://dl.packager.io/srv/deb/zammad/zammad/stable/debian 11/main amd64 Packages
Description: Zammad is a web based open source helpdesk/customer support system

N: There are 129 additional records. Please use the '-a' switch to see them.
2 Likes
5

Please do not skip Zammad 6.0!
Make sure to update 5.3.x via 6.0 and then 6.1.

2 Likes
6

This is how I updated: 3.6->4.0->4.1->6.0->6.1.
I was surprised that the 5.x versions weren’t available.
They weren’t in the apt-cache policy zammad list.
But everything worked.

7

There’s individual build branches like 'stable-5.0that one can use in the repo URL instead ofstable`.

This is usually the easier path for upgrading than grepping through the existing versions .

1 Like
8

Can you tell me what the command looks like to download the stable version?

9

There is no specific command. If you have the (as per documentation) repository configured, you’ll always receive the latest version. This is fine as long as you’re updating Zammad regularly and don’t wait like 2 years to update what would end in huge version jumps.

1 Like
10

Yes, unfortunately the updates have been neglected. From now on I will take care of regular updates. Fortunately, everything worked despite the big version jump. Thank you for your advices, they really helped me and gave me a better understanding of the update process.

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